Questions about the STI app? Email support@sti-health.com — we usually reply within a day. Please don’t send test results or other medical documents by email; upload results in the app, where they’re encrypted before they leave your phone.
Common questions
What does “verified” mean?
That a test result you uploaded was reviewed and accepted by STI. It lasts 90 days from the day you took the test. It doesn’t prove anyone’s current health — keep testing regularly and talk openly with partners.
Who can see my card?
Only people who scan your card’s code — you decide by showing it. They see your name, age, interests, photos, prompts, voice prompt and your signed status. Your gender, who you’re attracted to and your social handles stay on your phone.
Why does a shared status expire?
Each status STI signs is valid for 60 minutes, so a screenshot of your code can’t be reused later. The app fetches a fresh one whenever you open it.
My upload was declined. What now?
Open the app: your card shows the reviewer’s note. Upload a clear photo or PDF of the full result, showing your name, the test date and the results.
How do likes and matches work?
You can like or pass on people whose card you’ve scanned. When you both like each other, it’s a match and you can chat in Messages.
Safety
To report or block someone, open their card and tap •••. Blocking stops them seeing your card or contacting you. We review every report within 24 hours. If you are in danger, contact your local emergency services. For advice about testing or treatment, contact a sexual-health clinic or your doctor.
Get a copy of your data
Email privacy@sti-health.com from the email address or phone number you sign in with. Within one month we send you everything linked to your account in a machine-readable format (JSON), and a readable summary.
Delete your account
In the app: Settings → Delete account. This permanently deletes your account and everything linked to it, immediately. If you can’t access the app, email us from the address or phone number you signed in with and we’ll delete it for you.
Subscriptions
Premium is billed by Apple. To cancel or change it: iPhone Settings → your name → Subscriptions. To restore a purchase on a new phone: Settings → Restore purchases in the app.